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E-Commerce

A complete commerce backbone — plus every channel you sell on

Cart, checkout, payments, tax, shipping, returns, subscriptions, recommendations and a public headless API — plus bidirectional sync with Shopify, WooCommerce and Magento. All on the same database as your stock, your warehouse and your GL.

Cart to checkout · multi-channel sync · B2B portal · headless API
app.response365.ai · Storefront · Checkout
Sourdough loafqty 2
€11.80
Cold-press olive oilqty 1
€14.20
Order summaryEUR
Subtotal€26.00
Tax (VAT 14%)€3.64
Shipping (DHL)€4.90
Total€34.54
Live DHL rate quoted at checkout · Stripe payment ready
Real carrier ratesquoted at checkout
Multi-channel syncShopify · Woo · Magento
1
database, cart to GL
3
channel integrations
25+
B2B portal permissions
6+
currencies, localized
The problem

Most operators buy a storefront — then eight more vendors

A tax vendor. A search vendor. A reviews vendor. A loyalty vendor. An abandonment vendor. A B2B portal. An iPaaS to wire it together. A consulting engagement to do the wiring.

Five years on, every renewal is a negotiation across nine vendors — and the customer record is fragmented across all of them.

StorefrontOne vendor
Tax vendorAnother
Search vendorA third
Reviews vendorA fourth
Abandonment vendorA fifth
iPaaS + consultingTo wire it together
Why it's different

A commerce engine — not a SaaS storefront clone

The backbone is one module

One module covering cart, checkout, payment, tax, shipping, returns, recommendations and a public API — not a marketplace of plugins.

Multi-channel is native, not synced

A real schema for selling one product across many storefronts — with per-channel SKU, pricing and taxonomy, and the inventory consequences tracked.

Same database as the fulfillment

The order writes to inventory, the warehouse picks it, logistics ships it, the invoice posts to the GL. No order-to-fulfillment integration project.

For technical buyers

Browse to checkout to shipment to GL — every arrow automatic

1
Browse

Faceted search, recommendations and voice or visual discovery.

2
Cart

Multi-currency, abandonment-aware, saved for re-order.

3
Checkout

Discount, per-line tax and a live carrier rate — recalculated on every change.

4
Payment

Stripe, PayPal or Square — tokenized, webhook-settled.

5
Order

The order and its inventory reservation are saved together — all or nothing.

6
Warehouse & shipment

The pick task generates; the carrier shipment auto-creates with rate-shopping.

7
Invoice & GL

The invoice posts, multi-currency converted. order → GL

The commerce backbone

Checkout that's real, not a mocked demo

When the customer clicks "place order," it all happens together — inventory reserved and payment processed in one step, or not at all.

  • The checkout calculationline totals, discounts, per-line tax and shipping — recalculated on every cart change
  • Tax done rightEU VAT, US state tax and region rules by product tax class and ship-to address
  • Real carrier rateslive FedEx, UPS, DHL, Posti, DSV and GLS quotes — not a flat-rate guess
  • Payments, tokenizedStripe, PayPal and Square with 3D Secure and webhook-driven settlement
Per-line taxby tax class & ship-to address
VAT 14%
DHL rate · €4.90live carrier API quote
Real
Stripe · payment captured3D Secure · webhook settled
Paid
Order placedinventory reserved instantly
Confirmed
Order to delivery to return

One audited workflow, end to end

Returns are not a Slack channel. They are a queue with SLAs.

  • Audited statusevery status change is written to an immutable history
  • Shipment & trackingcarrier events stream into the customer's tracking page in real time
  • Split shipmentsone order across multiple shipments, each item's fulfillment tracked
  • Returns with SLAseligibility check, pre-paid label, inspection workflow, refund
Order #5821confirmed → shipped
Audited
Out for deliverycarrier event, live
Tracking
Return requestlabel issued · inspection queued
In queue
Refund processedto original payment method
Closed
Discovery

Help customers find it — and find more

Product search

Fast full-text search, faceted by category, price, rating and stock, with autocomplete.

Voice & visual search

Upload a photo to find a product via Google Vision; place an order by voice through Twilio speech-to-text.

Recommendation engine

Collaborative, content-based, RFM, behavioral and personalized strategies — driving product widgets, cart upsells and email.

Wishlist & price alerts

Multi-list and shareable, with an email the moment a wishlisted item drops in price — and conversion tracking.

Cart recovery & marketing

The cart that died at midnight, recovered by software

For most operators 5–10% of abandoned-cart revenue is recoverable. The service ships here.

  • Abandonment detectiona scheduled job flags carts idle past your threshold
  • Two-stage recoverya personalized reminder at 24h, a second with an optional discount
  • Commerce email automationpost-purchase, winback, cross-sell, back-in-stock and price-drop
  • SegmentationRFM, lifetime value, region and product affinity — a query, not a static list
Cart abandoned 00:14idle past threshold
Flagged
Reminder sent · 24hone-click resume link
Stage 1
Reminder + 8% · 48hdiscount incentive
Stage 2
Cart recoveredconversion recorded
Won
Multi-channel

Sell the same product on every channel

One identity internally, four presentations across channels — and the inventory consequences tracked.

  • A real multi-channel schemaper-channel SKU, title, pricing and category mapping
  • Shopify, WooCommerce & Magentobidirectional sync of products, orders, customers and stock
  • Inventory broadcasta stock change pushes to every channel; conflicts resolve to a source of truth
  • Resilient syncper-record error handling; a persistent failure auto-creates a ticket
Shopify · 3 storesproducts, orders, stock
Synced
WooCommerce · EUincremental, modified-after
Synced
Magento · multi-storeper-store views & pricing
Synced
Stock change broadcastpushed to all channels
Real-time
B2B self-service

A B2B portal that's a real ordering surface

The wholesale commerce most SaaS storefronts hand off to a separate vendor.

  • 25+ granular permissionssee catalog, see prices, see stock, place orders, request quotes, pay invoices
  • Contract pricingthe B2B customer sees their negotiated, volume or network price
  • Quote-to-orderrequest a quote, accept it via a link, the order auto-creates; re-orders skip the quote
  • Self-service financeview and download invoices, make payments, set up autopay
Permissions setprices: yes · stock: no
Granular
Contract price shown−14% network rate
Negotiated
Quote acceptedorder auto-created
Quote→order
Invoice paidautopay enabled
Self-serve
Headless & global

Headless where you want it, global by default

The customer-facing UI is a choice, not a constraint.

  • A public Shop APIproducts, cart and checkout endpoints — ready for any React, Vue or mobile front-end
  • Multi-language & multi-currencytranslated catalog, localized tax, shipping and emails
  • Subscription commercesubscribe-and-save, auto-reorder, portal-managed pause and cancel
  • SEO in the boxclean URLs, meta tags, Open Graph and schema.org product structured data
Public product APIpublic, paginated, ready to call
Headless
EUR · USD · GBP · SEKlocalized tax & shipping
Global
Subscribe & savemonthly · portal-managed
Recurring
Honest by default

The 85% that matters is here — the 15% is called out

In the box

  • Cart, checkout, payment, tax and real carrier rates
  • Bidirectional Shopify, WooCommerce & Magento sync
  • B2B portal, returns, reviews and wishlists
  • Recommendations, cart recovery and email automation
  • Multi-language, multi-currency and subscriptions
  • A public headless Shop API with CORS

Not in scope

  • No dedicated loyalty-points system — integrate an external platform
  • No coupon-code model — promotions live in the pricing engine
  • No gift-card balance ledger — refunds support store credit
  • No drop-shipping model — orders dispatch from your own warehouses

Storefront templates are a reference, not a product — the headless API is the intended pattern for a custom storefront.

Build vs buy

The advantage is the absence of the seven-vendor stack

CapabilitySaaS storefrontHeadless multi-vendor stackResponse365 E-Commerce
Cart, checkout, paymentYesPer-vendorNative — same DB
Multi-channel sync (Shopify, Woo, Magento)Own channel onlyCustom build3 first-class integrations
B2B portal with granular permissionsLimited / add-onCustom buildNative — 25+ permissions
Recommendation engineAdd-onVendor (Algolia)Native
Cart abandonment + email automationAdd-onPer-vendorNative
Reviews, wishlist, subscriptionsAdd-onsAdd-onsNative
Headless public API + CORSLimitedYesYes
Multi-language + multi-currencyLimitedPer-vendorNative
One DB for orders, inventory, warehouse, GL, CRMNoNoYes
CostLicense + add-ons + transaction feesMulti-vendor licenses + integrationIncluded in Response365

Browse to checkout to shipment — one database

Let us show you in seven minutes how a customer browses, adds to cart, checks out via Stripe, decrements inventory and triggers a shipment — while the same database powers the Shopify sync that just received an order from another storefront.