A questionnaire and form builder that lives inside the platform — every submission lands as a structured response, and submit-time actions turn answers into tickets, tasks and records in Customer Service, Compliance and CRM.
A SaaS form builder collects the answers. A support tool gets a forwarded email. A spreadsheet holds the leads. A separate workflow tool tries to glue them together — and someone copies fields by hand when it breaks.
Response365 Forms is the builder, the response store and the trigger — in the same database as the ticket, the task and the customer record that answer is about. Submit a form, create the work.
Drag question types onto a canvas, group them into sections and reuse what you build as templates. Surveys, intake forms, audits and feedback — one editor across the platform.
A submission is a trigger, not a dead-end. Create a ticket, open a task, raise a CRM record, send a notification — without leaving the form definition.
Every answer is stored as a structured response — typed, searchable, exportable — alongside the customer, the ticket and the audit trail that the same submission created.
A drag-and-drop canvas with versioned drafts and a real preview — the same builder for a one-question NPS poll and a fifty-question compliance audit.
Pick from the template library — onboarding, NPS, audit, intake, feedback — or start from a blank canvas.
15 question types: short text, long text, single choice, multi-select, dropdown, rating, scale, date, file, signature and more.
Branching, conditional visibility, required rules and field validation — no scripting required.
Choose what happens on submit: create ticket, open task, raise lead, notify, write back to the record, append to a list.
Preview as a respondent, version the draft, then publish a public link, an embed or an in-app form.
Edit a published form — responses keep their original schema so historical answers stay accurate.
Slice by question, segment by respondent, export to CSV or push to Business Intelligence. one form, end to end
A library of question types covers everything from a tick-box to a signature — and reusable templates mean the second form takes ten minutes, not three days.
A submission triggers an action set defined on the form — so the second the respondent clicks send, the ticket is open, the task is assigned and the record is written.
Submissions don't live as PDFs in someone's inbox — they're structured records you can filter, segment and report on in the same place as the rest of the business.
NPS, CSAT, return requests and demo intake — submission opens a ticket in Customer Service or a lead in CRM with answers already attached.
Run framework checklists, supplier questionnaires and internal audits in Compliance. Every response is dated, attributable and tied to the control it covers.
Employee onboarding, training feedback and policy acknowledgements — answers become tasks for the right owner, with reminders and full history.
| Capability | Typeform | JotForm | Response365 Forms |
|---|---|---|---|
| Drag-and-drop builder | Yes | Yes | Yes — inside the platform |
| Reusable templates | Library | Library | Yes — your own templates too |
| Conditional logic & branching | Yes | Yes | Yes — native |
| Submit-time action: create ticket | Integration | Integration | Yes — native |
| Submit-time action: create CRM record | Integration | Integration | Yes — same database |
| Responses linked to customer record | No | No | Yes — by reference |
| Audit trail tied to compliance controls | No | Limited | Yes — native |
| Versioning that preserves historical answers | Limited | Limited | Yes — schema per version |
| Cost | Per-seat + response tiers | Per-form + response tiers | Included in Response365 |
The conservative annual case for a mid-market team running 30–60 active forms across customer, compliance and ops.
Typeform, JotForm or Google Forms Business plus the response-tier overages — all retired.
No more Zapier glue, no more daily re-keying of submissions into the ticket queue and the CRM.
Submissions that used to sit in an inbox now open a ticket or a lead the same second they arrive.
Before counting the audits that pass faster because every form response is already attributable, dated and tied to the control it covers.
When a form is submitted, the entry becomes a trigger that can automatically create a ticket, open a task, or generate a CRM record using built‑in submit‑time actions, all within the same database. No extra integration or manual copying is needed. This keeps every response as a row that drives work directly.
Yes, you can drag question types onto the canvas, group them into sections, and save the whole layout as a reusable template that any team can deploy. The same editor handles surveys, audits, feedback, and intake forms across the platform. This eliminates rebuilding the same form multiple times.
The builder includes short text, paragraph, multiple choice, dropdown, checkboxes, date picker, file upload, rating scale, and matrix fields, all ready to drop onto the form canvas. These cover the most common data collection needs for B2B processes. No custom coding is required to add them.
Forms is part of the core Response365 platform, so there is no separate add‑on fee; you pay the base platform rate of €14.99 per user per month. Industry packs or additional modules would be extra if you need them. The free trial includes full access to Forms.
You can start a 1‑month free trial by signing up with a credit card; no charge occurs until the trial ends. During the trial you get unrestricted access to the Forms builder, all question types, and submit‑time actions. After 30 days, the subscription converts to the paid plan unless you cancel.
Let us show you in seven minutes how a published form turns a submission into an open ticket, a tagged lead and a structured response — without a single line of glue code.